Return & Refund Policy

At CFP Wholesale, we strive to provide you with the highest quality products and exceptional customer service. We understand that there may be situations where you need to return or seek a refund for your purchase. Please read our return and refund policy outlined below:

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• Returns:

  • Perishable Products: Due to the nature of our products, we do not accept returns on perishable items such as fresh flowers or plants. However, if you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving the shipment.

  • Non-Perishable Products: For non-perishable items like vases, floral supplies, or other accessories, you may be eligible for a return within 14 days of delivery. The product must be unused, in its original packaging, and in resaleable condition. Please contact our customer support team to initiate the return process. Please note that return shipping costs may apply, and a restocking fee may be deducted from your refund.

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• Refunds:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving the shipment. We may request photos or additional information to assess the situation. Once approved, we will offer you a refund or replacement for the damaged or defective item.

  • Non-Delivery: In the rare event that your order does not arrive, please notify our customer support team within 7 days of the expected delivery date. We will investigate the issue and work towards a suitable resolution, which may include a refund or reshipment of the order.

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• Refund Processing:

  • Once your return or refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

  • Please note that depending on your payment provider or bank, it may take additional time for the refund to be reflected in your account.

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• Exclusions:

  • Custom Orders: Custom or personalized orders are generally not eligible for returns or refunds unless they are damaged or defective upon arrival. Please contact our customer support team for assistance in such cases.

  • Clearance or Sale Items: Clearance or sale items may have limited or no return and refund options. Any exceptions to this policy will be clearly mentioned on the product page.

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We recommend contacting our customer support team for any inquiries or assistance regarding returns and refunds. We are committed to ensuring your satisfaction and will do our best to resolve any issues you may encounter.

Please note that this policy applies to purchases made directly through our website. If you have made a purchase through a third-party retailer, their return and refund policy may apply.